> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tradingvps.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Resolving Timezone Sync Issues for Accurate Timekeeping on Your Trading Platform

| Discover how to fix timezone sync issues on your trading platform to ensure accurate chart timing, order execution, and trading performance. Learn step-by-step methods to properly configure server time, align with broker timezone, and prevent clock drift for reliable trading results.

|| Timezone sync issues can happen due to misconfigurations in time settings or problems with time synchronization services. These discrepancies can easily lead to missed or delayed trades, as they can make trades execute at the wrong time, which will affect profitability. Plus, incorrect timestamps in logs and trade data can certainly make it difficult to analyze strategies and track performance. Time-sensitive strategies can also fail if time sync issues take place, resulting in even more potential losses. Making sure that your trading environment is properly synchronized is essential for maintaining accuracy and optimizing overall performance.


#### Check Current Time and Timezone

1. Take a look at the bottom right-hand side of the screen. Right-click on the time and select ***Adjust date/time***. This will show you the current date, time, and timezone settings. If the timezone isn’t right, you can also adjust it from this window.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_10dixq8.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1anophj.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1gmxmwt.png)

**Or**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1mi87o5.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1b7yujn.png)

### Verify and Set Correct Time Zone

1. If you closed the menu from the previous step, right-click on the clock again in the taskbar and select ***Adjust date/time***.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1mq41d9.png)

2. In the ***Time zone*** section, make sure the set region is your own. If it’s not right, you can change it by selecting the right time zone from the dropdown menu.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_ka0vyg.png)

### Synchronize Time with an NTP Server

|| Windows Server 2022 can use the Windows Time Service (W32Time) to synchronize with an NTP (Network Time Protocol) server. Here’s how you can check if time synchronization is working:


1. Go ahead and press Windows + R to open ***Run***. Then, type “cmd” and press Enter to open the ***Command Prompt***.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1qqs3zf.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_17u33f6.png)

2. Now that you’re in Command Prompt, type the following command and press Enter to check the current time service status:

**net start w32time
**
**w32tm /query /status**


* This’ll show if the server is syncing time properly with a time source.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_3wpqh0.png)

#### If time sync is not working or you want to reconfigure it:

1. This time, open Command Prompt as Administrator. To do that, search for “Command Prompt” in the Windows search bar, then right-click it and select ***Run as administrator***.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_vunk9g.png)

2. To force a time sync, use this command:

** w32tm /resync**

* This’ll attempt to immediately sync the time with the default time source. If it’s successful, you’ll see a message like “The command completed successfully.”


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_ieg1yx.png)

### To configure the NTP settings (if needed):

1. Like the last time, you’ve got to open Command Prompt as Administrator.
2. To configure the time source (for example, by using time.windows.com), run the following command:

**w32tm /config /manualpeerlist:"time.windows.com" /syncfromflags:manual /reliable:YES /update**

* You can replace “time.windows.com” with any NTP server if you prefer a different one.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_esmd36.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1gxycg9.png)

3. Now you just need to restart the ***Windows Time service*** to apply the changes. Toss these commands into Command Prompt and hit ***Enter***:

net start w32time
net stop w32time
  

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1xg974o.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1rbkudu.png)

### Ensure Time Service is Running

1. Off the bat, press Windows + R, then type “services.msc” and press ***Enter*** to open the ***Services*** window.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1ome9j7.png)

2. Find ***Windows Time*** in the list of services.
3. When you’ve found it, right-click on Windows Time and select ***Properties***.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_1dg6oy8.png)

4. Check that the ***Startup type*** is set to ***Automatic*** and the service is running. If it’s not running, all you’ve got to do is click ***Start*** to enable it.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_mvxo31.png)

### Restart the Server

||| After making the above changes, it’s always a good idea to restart your server. This’ll make sure everything gets applied properly:

1. To restart your server, hit the ***Start Menu***, navigate to ***Power***, and hit ***Restart***.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/4/1/3/5413a8a0321f3000/image_l739z.png)